Service & Warranty
We want our customers to have the easiest and best racket stringing experience, which is why we offer a warranty coverage.
If you experience any issues with our stringing or service, we offer the following warranty:
Warranty Coverage:
✅Stringing Errors – If there is an issue with the tension, mis-weaving, or improper installation, we will fix it at no cost.
✅String Replacement – If your racket qualifies for a restring under our warranty, we will also cover the cost of the strings.
✅Pickup & Delivery Protection – If your racket is lost or damaged due to a mishap during our pickup or delivery service, we will cover the cost of restringing and/or replace the racket if necessary.
If you believe your racket qualifies for a restring under our warranty, contact us within 3 days of service:
📞 Call/Text: +1 (786) 361-5716
📲 WhatsApp: +1 (305) 542-9550
📩 Email: support@racketuniverse.com